Frequently Asked Questions

How long will it take to paint my roof?

Depending on the style of roof you have, type of service you have chosen, size of your roof and weather conditions, it can take between 1-3 days to prepare, paint and complete.

Do I need to do anything before the technicians arrive?

Yes, we suggest you move any vehicles, outdoor furniture or other items out of the way to allow the technicians to access the roof easily and to minimise any water damage or overspray from the pressure washing and painting process.  If you have pets or young children, it is a good idea to keep them inside or in a separate area.

Can the painter spray around solar panels?

Yes, our technicians take every care to minimise overspray to solar panels, pool heaters, air conditioning units, and chimneys.  These areas are “cut in” with a brush about 300mm from the area to minimise any possible overspray. If there is still a change of overspray the technicians will cover these areas with drop sheets or cloths.

What if we use tank water at home, can the painting pollute our drinking water?

No.  Our technicians use a pre-painting checklist that includes ensuring all tank in-flows and guttering is diverted away from water catchments and tanks before starting the job.  DeGroot Roof Painting only uses paints that are suitable for use on roofs that are drinking water catchments.

Do I need to be at home when obtaining a quote for painting my roof?

DeGroot Roof Painting uses state-of-the-art aerial imaging software and quoting programs to provide accurate information to our customers without the need for a technician to visit on-site.  Our sales team will call you to find out as much about your roof and property as possible to ascertain the best approach for restoration. You will then be sent a quote within 48 hours of your request.

If I want to go ahead with my quote, what do I need to do?

Simply sign and return your quote via email or post to ensure your job is scheduled as soon as possible.  One of our technicians will be in touch with you to arrange a date and time to complete your roof restoration job.  Of course, you can ring our sales team at any time to talk more about the process.

Do you require a deposit?

No, just sign and return the quote.  An invoice will be sent to you at the completion of your job in which we ask that you make payment within 7 days.

What payment options do I have?

Payment of your invoice can be made via EFT, bank deposit or personal cheque.

How long do you guarantee your work for?

We pride ourselves on our work and give written guarantees for up to 10 years depending on the type and condition of roof surface being painted.  DeGroot Roof Painting is a fourth-generation painting company, so our guarantees are definitely worth the paper they’re written on!

Do you do any other painting work as well as roofs?

The DeGroot system of roof painting uses roof based techniques that not only ensures safety for our technicians but has the major benefits to our customers of significantly reducing project costs and also mitigating potential damage to the work site surroundings from scaffolding.  Because of this, we concentrate on providing homeowners with high-quality roof painting down to the gutter line only. Other work on the roof may or may not be included so please speak with our sales team.

If I have a problem with my roof after painting, who can I talk to about it?
We’re happy to discuss any aspect of your job at any time, however, we do suggest that you allow at least 21 days for the paint to settle down and dry completely. Spray lines and imperfections are common during this period.  If you’re still not satisfied after this time, please call us so that we can work with you to ensure your new roof looks the best it can.
Do you paint and repair tiled roofs?
DeGroot Roof Painting specialises in fast, efficient and thorough painting of all types of metal roofs, including Colorbond steel, galvanised iron, and zinc aluminium. To be able to offer the best service at the best price we concentrate on these types of roof restorations only.